Frequently Asked Questions
VENUE LOCATION AND CONTACT INFORMATION
Phone: 888-603-5299 ext.1
Location: 135 Congress Street, Portsmouth, NH 03901 | Congress & Maplewood
WHEN IS THE BOX OFFICE OPEN?
Walk-up Services & Phone Services (888) 603-5299 ext. 1
7 days a week, 10:00a to 5:00p
Open until 8:00p for evening performances
Summer and holiday hours may vary.
*Will call tickets can be picked up from the box office 7 days a week during walk up service hours, please present the card used at the time of ticket purchase.
Visit Jimmy’s between the hours of 10:30a and 2:30p for a tour of our beautiful venue with one of our box office associates. Please call ahead if you need further assistance.
TICKET GENERAL INQUIRES
The Box Office at Jimmy’s Jazz and Blues Club provides you with the highest level of customer service by phone at 888-603-5299 (ext. 1), in person at 135 Congress Street in Portsmouth, NH, or online at jimmysoncongress.com. If you purchase tickets from another source, you are not buying your ticket directly from Jimmy’s Jazz and Blues Club.
OUR SECTIONS & ROOMS: SEATING LAYOUT
The seating style at Jimmy’s reflects that of a restaurant layout. Every seat at each table is a reservable ticket.
- If there are four seats available at a table and you purchase tickets for two of those seats, then the other two seats are still available for the public to purchase.
- MAIN STAGE (MS)
- CASABLANCA (CB)
- SKY BAR (BAR)
- LIBRARY ROOM (TL)
- BILLIARDS ROOM (TB)
- ELLE’S MEZZANINE (EM)
- ELLE’S BALCONY (EB)
PERFORMANCE TIMES & OPENING DOORS
Shows at Jimmy’s Jazz & Blues Club typically run for ninety minutes long. There are sometimes two 45 minute sets with a short intermission in between.
- ONE SHOW EVENING: At Jimmy’s Jazz & Blues Club your seats are typically available to you 2 hours prior to the show – which is when doors open – unless otherwise specified by Jimmy’s prior to the event.
- TWO SHOW EVENING: Doors open 30 minutes in advance and you will be able to enjoy full dinner service during the show.
BUYING YOUR TICKETS ONLINE
If you can’t make it to the Box Office at Jimmy’s Jazz and Blues Club to purchase tickets for an upcoming show, or our box office phone is closed, this link to our page on Ticketmaster is available to you 24/7. Jimmy’s Box Office and Ticketmaster uses the same ticketing system. You may only use one service at a time to complete a ticket purchase. Fees and charges differ based on how you order your tickets. Ticketmaster has both a service and facility fee, whereas the Box Office only charges a facility fee. All ticketing is done through Ticketmaster using digital eTickets.
TICKET REFUNDS & EXCHANGES
Tickets & Fees are non-refundable and all sales are final. This includes tickets purchased through the box office, Jimmy’s phone services & online through Ticketmaster. We do not offer seat changes or upgrades. For extenuating circumstances, please call.
TICKETS PURCHASED ONLINE THROUGH TICKETMASTER.COM
A facility and service fee is added to each ticket purchased through Ticketmaster’s E-Delivery Online System. Verified Resale Tickets also have fees attached to each sale separate from the facility and service fee.
TICKETS PURCHASED THROUGH JIMMY’S BOX OFFICE
A facility fee is added to each ticket purchased. Like other organizations, these fees are used to help offset the costs of operating the box office as well as continuing to improve the facility. The service fee is waived if tickets are purchased at the box office window or through the box office phone service.
AUTHORIZED RESELLERS & TICKETING SCAMS
In New Hampshire, reselling legitimate tickets is legal (even at a higher price than the face value of the ticket.) Tickets sold by resellers or brokers, including many online websites, often have substantial service fees and/or markup to the original price, resulting in prices that are significantly higher than face value. Additionally, when you purchase your tickets from anyone other than the Box Office at Jimmy’s Jazz and Blues Club, Jimmy’s Box Office cannot vouch for the seller’s credibility or the ticket’s authenticity. The most reliable way to purchase legitimate tickets at face value is to always begin your search on our website at jimmysoncongress.com and/or by calling the box office.
CAN'T MAKE THE SHOW?
Ticketmaster provides the option of reselling your ticket as a Verified Resale Ticket but only if you purchased your tickets online at Ticketmaster.com. Please note that not every event is enabled for resale.
1. Select Tickets to Sell
If you purchased tickets from Ticketmaster and the Event Organizer has enabled resale for your event, you can list your tickets from your account or enter your ticket barcode.
2. Set Your Price
You’re in control. Set your price using our pricing tool and see exactly how much you’ll be paid when your tickets sell.
3. Get Paid
When your tickets sell, you’ll get paid via your selected method of payment typically within 5–7 business days, provided we have all the necessary information.
Venue Information & Polcies
Entry to our venue is available by scanning tickets on your mobile device or a printed copy from the box office. Tickets with a Ticketmaster barcode are required to enter the venue for all events.
Your tickets serve as your reservation automatically. You do not need an additional reservation to purchase dinner.
You will be seated for dinner at the same location of your show tickets. There is full table/bar service throughout the entire show. If you are coming for the late show, since there is a show in progress beforehand, doors open 30 minutes in advance. You will be able to enjoy full dinner service during the show.
Jimmy’s Jazz & Blues Club suggests “business casual” dress for a night of outstanding music, excellent cuisine, and great wine and cocktails. In the summer months, golf attire is appropriate but please refrain from wearing old torn t-shirts, ripped jeans or flip flops. We do reserve the right to refuse entry to anyone.
Jimmy’s Jazz & Blues Club is meticulously engineered to be one of the top “listening rooms” in the country — designed and built with superior acoustics and sound equipment to showcase some of the music world’s most talented jazz and blues artists.
Performances start promptly at their scheduled time. Please arrive with plenty of time to park and find your Seat. Latecomers will be seated at the first appropriate pause in the performance, as predetermined by house staff and performers. Please remember to silence all electronic devices before entering the venue.
We ask that you be respectful of others and behave in an appropriate manner related to the performance you are attending. It is never permissible to stand in any aisle space. Ushers and security representatives are available should you need assistance.
Smoking/Vaping and use of tobacco, including e-cigarettes, is prohibited throughout the building.
No weapons or firearms are permitted at performances or in our buildings. Jimmy’s Jazz & Blues Club management reserves the right to refuse service.
Patrons who engage in illegal activities, are intoxicated, or are otherwise disruptive (including heckling, public nudity, and smoking in non-designated areas) will be escorted from the property without refund.
No outside food or beverages, including alcoholic and non-alcoholic, are permitted inside the venue.
Restrooms are located on both the 2nd & 4th Floor of the building. A gender neutral & diaper changing restroom is located on the 2nd floor near the box office.
PHOTOGRAPHY & VIDEO RECORDING
For most performances, as required by the artists, no photography with the use of a flash or recording is allowed. In the interest of the safety, security, and comfort of our patrons, any expandable “selfie” type sticks or iPads are not allowed inside the building, including at performances.
No one is allowed backstage prior to, during, or after any performance without proper authorization and identification.
LOST & FOUND
Items found at Jimmy’s Jazz & Blues club are brought to our Lost and Found, located in the Box Office.
Please call 888-603-5299 EXT. 1 to inquire. Items may take up to 24 hours to be submitted and are kept in our Lost and Found for one month.
ASSISTED LISTENING DEVICES
Assisted listening devices are available by checking in at the box office on the 2nd floor lobby.
Unless otherwise stated or requested by an event’s producer or performers, Jimmy’s Jazz & Blues Club policy allows for audience members of any age. However, every person must have a ticket, and guests under the age of 21 are not allowed to purchase tickets at the bar. Parents are expected to take into account the subject and nature of performances when selecting shows for their children, and to make sure etiquette is part of the venues world class experience. Parties whose children cause a disruption may be asked to be move to other areas in the venue that are more appropriate for children such as the Library Room & Elle’s Lounge.
Other Frequently Asked Questions
IS YOUR VENUE ADA ACCESSIBLE?
Yes, Jimmy’s Jazz & Blues Club is ADA accessible. We accommodate all of our guests who may need ADA accessible seating. If you need assistance or have questions, please contact our Box Office Manager at firstname.lastname@example.org or call us at 888.603.JAZZ. Please note it is unlawful for anyone, other than those with a disability or that guest’s companion, to use tickets for disabled seating locations (unless such areas have been released for general seating). It is encouraged that guests who require accessible accommodations arrive 30 minutes prior to doors opening – doors open 2 hours prior to scheduled showtimes.
DO YOU ALLOW SERVICE DOGS DURING PERFORMANCES?
While we do allow service dogs during performances, we ask that you inform the Box Office within 24 hours of the performance to ensure we can properly accommodate both you and your service dog.
WHERE DO GUESTS WHO NEED ADA ACCESSIBLE SEATING ENTER THE BUILDING?
CAN I ATTEND AN EVENT IF I AM UNDER 21?
WHAT'S INCLUDED IN MY TICKET PURCHASE?
WHAT HAPPENS IF AN EVENT IS CANCELED?
WHAT DO I USE AS MY TICKET?
Jimmy’s Jazz & Blues Club offers two options for ticketing – Electronic Ticketing which is provided by Ticketmaster or Printed Tickets issued by Jimmy’s Box Office or Ticketmaster. If there are any additional questions or concerns please contact our Box Office at email@example.com. A photo ID is required to check in and everyone must comply with our COVID-19 Safety Protocols.
WHAT HAPPENS IF I RUN LATE? WILL I LOSE MY SEATS?
DO YOU HAVE A FULL BAR?
ARE THERE ANY RESTRICTED ITEMS WHICH WOULD PREVENT ME FROM ENTERING?
Yes, the following items are not permitted at Jimmy’s Jazz & Blues Club:
- No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
- Replicas of weapons also are NOT permitted.
- No drugs or drug paraphernalia, illegal substances of any kind.
- No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
- No professional audio, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs).
- No outside food & beverage allowed.
- No jewelry or clothing that could inflict harm.
- No stuffed animals or toys of any kind.
This list of prohibited items is subject to change at the discretion of management.