Jimmy's on Congress logo

Frequently Asked Questions

WHERE ARE YOU LOCATED?
Jimmy’s Jazz & Blues Club is located at 135 Congress Street, Portsmouth, New Hampshire 03801.
WHAT IS YOUR COVID-19 SAFETY POLICY?

At Jimmy’s Jazz & Blues Club entry into ALL shows will require attendees to provide proof of a negative COVID-19 test result within the last 72 hours OR full COVID-19 vaccination. In addition, face coverings are suggested to be worn except when seated in your ticketed seats. Please visit our COVID-19 SAFETY PAGE for the latest update on our Covid-19 Safety Policy. Jimmy’s Jazz & Blues Club takes everyone’s health and safety very seriously and we will do everything we can to protect it.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Senior citizens and guests with underlying medical conditions are especially vulnerable. If you’re not feeling well, please stay home and get well. By visiting our establishment, you voluntarily assume all risks related to exposure to COVID-19.

WHAT IS THE BOX OFFICE PHONE NUMBER AND EMAIL ADDRESS?
Jimmy’s Jazz & Blues Club’s Box Office can be reached at 888.603.JAZZ and boxoffice@jimmysoncongress.com.
WHEN IS THE BOX OFFICE OPEN?

The Jimmy’s Jazz & Blues Club Box Office is open from 11 am to 6 pm Monday through Friday. Types of payment accepted are cash, MasterCard, Visa, Discover and American Express. Credit card purchase requires valid matching photo ID. Jimmy’s Jazz & Blues Club tickets are also available through our website under our EVENT CALENDAR or through Ticketmaster.com.

IS YOUR VENUE ADA ACCESSIBLE?

Yes, Jimmy’s Jazz & Blues Club is ADA accessible. We accommodate all of our guests who may need ADA accessible seating. If you need assistance or have questions, please contact our Box Office Manager at boxoffice@jimmysoncongress.com or call us at 888.603.JAZZ. Please note it is unlawful for anyone, other than those with a disability or that guest’s companion, to use tickets for disabled seating locations (unless such areas have been released for general seating). It is encouraged that guests who require accessible accommodations arrive 30 minutes prior to doors opening – doors open 2 hours prior to scheduled showtimes.

WHERE DO GUESTS WHO NEED ADA ACCESSIBLE SEATING ENTER THE BUILDING?
All guests who need ADA Accessible seating at Jimmy’s Jazz & Blues Club must enter through the back of the building which is called Worth Lot. The back of Jimmy’s Jazz & Blues Club is the only building in Worth Lot which is all glass from ground level to the roof. For Information about all our accessibility options, please email boxoffice@jimmysoncongress.com.
CAN I ATTEND AN EVENT IF I AM UNDER 21?
Yes, Jimmy’s Jazz & Blues Club is open to all ages. If under 21, we ask that you do not choose seats at the bar nor consume alcohol.
WHAT'S INCLUDED IN MY TICKET PURCHASE?
Unless otherwise noted, at Jimmy’s Jazz & Blues Club your ticket price only includes admission to the event. Dinner and drinks are not included but are available for purchase at your ticketed seats.
WHAT DO I NEED TO GUARANTEE MY RESERVATION?
Your tickets serve as your reservation automatically. You do not need an additional reservation to have dinner and/or eat and drink at your seats for the show, which will be held for you until the end of the show. All ticket sales are final. No refunds or credits.
I BOUGHT TICKETS TO A SHOW BUT CANNOT MAKE IT. WHAT ARE MY OPTIONS?
Unfortunately, all ticket sales at Jimmy’s Jazz & Blues Club are final and we do not issue refunds, transfers or credit. However, do check with the Box Office and discuss your particular situation.
WHAT HAPPENS IF AN EVENT IS CANCELED?
In the event of a cancelation or postponement, an email notification will be sent to ticket holders with information on what to do with their tickets. Please contact boxoffice@jimmysoncongress.com with any questions or concerns.
WHAT DO I USE AS MY TICKET?

Jimmy’s Jazz & Blues Club offers two options for ticketing – Electronic Ticketing which is provided by Ticketmaster or Printed Tickets issued by Jimmy’s Box Office or Ticketmaster. If there are any additional questions or concerns please contact our Box Office at boxoffice@jimmysoncongress.com. A photo ID is required to check in and everyone must comply with our COVID-19 Safety Protocols.

HOW LONG BEFORE A SHOW DO DOORS OPEN AND I CAN SIT DOWN?

At Jimmy’s Jazz & Blues Club your seats are typically available to you 2 hours prior to the show – which is when doors open – unless otherwise specified by Jimmy’s prior to the event.

WHAT HAPPENS IF I RUN LATE? WILL I LOSE MY SEATS?
Your seats will be held for you until the end of the show. We will never give your seats away.
IS THERE A DRESS CODE?
Yes, Jimmy’s Jazz & Blues Club suggests “business casual” dress for a night of outstanding music, excellent cuisine, and great wine and cocktails. When the dress code is business casual, it’s not appropriate to wear your favorite old torn t-shirt, ripped jeans, ratty sneakers, or flip-flops. We do reserve the right to refuse entry to anyone.
DO YOU HAVE A FULL BAR?
Yes, we sure do! We have a full bar including a full wine list, signature cocktails, and premium liquor as well as beers and traditional cocktails for you to enjoy!
IS THERE A FOOD OR DRINK MINIMUM?
Jimmy’s Jazz & Blues Club does not require a minimum on food or drink, but a full menu and bar selection is available throughout the show.
ARE THERE ANY RESTRICTED ITEMS WHICH WOULD PREVENT ME FROM ENTERING?

Yes, the following items are not permitted at Jimmy’s Jazz & Blues Club:

  • No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
  • Replicas of weapons also are NOT permitted.
  • No drugs or drug paraphernalia, illegal substances of any kind.
  • No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
  • No professional audio, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs).
  • No outside food & beverage allowed.
  • No jewelry or clothing that could inflict harm.
  • No bags will be allowed if outside of the bag policy.
  • No stuffed animals or toys of any kind.

This list of prohibited items is subject to change at the discretion of management.

IS THERE SECURITY PRESENT AT ALL SHOWS BEYOND THE VENUE STAFF?
Yes, Jimmy’s Jazz & Blues Club has security professionals present at every show.
IS THERE PARKING AVAILABLE?

We do offer Valet Parking for a $25 fee. Guest interested in the Valet Parking service must pull into the Worth Lot which is located at the back of the Jimmy’s Jazz & Blues Club building. The back of Jimmy’s Jazz & Blues Club is the only building in Worth Lot which is all glass from ground level to the roof. Parking attendants will provide you a valet parking ticket upon arrival which will be required to retrieve your car after the show.

Additional parking options include Portsmouth’s Hanover Garage on 2 Hanover Street and Foundry Place Garage on 100 Foundry Place – both in downtown Portsmouth, NH and within walking distance to Jimmy’s Jazz & Blues Club. Websites are available here:

https://www.cityofportsmouth.com/publicworks/parkportsmouth/hanover-parking-garage

https://www.cityofportsmouth.com/publicworks/parkportsmouth/foundry-place-garage

Other parking options, including Portsmouth’s Mobile App for street-side parking, can be found here:

https://www.cityofportsmouth.com/publicworks/parkportsmouth